/faqs.html --------------------------------------- curtains dublin curtains baldoyle curtains custom-made curtains curtain fabric
How do I measure for the curtains?
Just click here for a step-by-step guide on what to do.
What if I'm uncertain about doing the measuring. Can someone come out and do this for me?
Yes - we can arrange a house visit by one of our team for just €25 in the Dublin area. Just contact us to arrange. Note: Call-out rates for outside Dublin are available on request.
What if I don't like any of the samples. Can I return them with no commitment to place an order?
Absolutely! Your custom-curtains quote is on a no-strings basis. We hope you'll like at least one of the curtain fabric samples we hand-select for you but we know we can't please everyone all of the time. If you don't like the samples simply return them in the handy addressed envelope we provide in your custom-curtains quote pack.
What safety measures are built into the ordering system to help get my custom-made curtains order correct?
1. Our step-by-step guide will help you know how to measure correctly whether you have a rail/track or a pole.
2. Our measuring instructions ask you to check 3 x drop measurements (left, right and middle) to ensure your floor-length curtains will fit your window or door even if you have an uneven floor
3. We ask you to confirm your measurements and request your confirmation of either inches or centimetres to avoid confusion.
4. We call you directly if we need to query your measurements for any reason
5. Inclusion of a photo of your window also helps
and lastly, you can use us to measure your curtains at a modest call-out fee of €25 (Dublin area) if you'd really prefer not to do this yourself (and ex-Dublin call-out rates are available on request)
How quickly will I receive the samples and quotation package after I complete the online query form?
You should get this pack within 4-5 business days.
How quickly will I receive my custom-made curtains after placing my order?
You should get these within 2-3 weeks of your payment being cleared.
How can I pay?
Once we receive your order by return post using our addressed envelope, we'll call you to arrange payment over the phone by credit card (or you can send us a bank draft or cheque in the post made payable to CustomCurtainsDirect). We accept all major credit cards and once your payment has been cleared we will commence making up your made-to-measure order. Just contact us if you need any assistance on how to pay.
What other services are offered by Custom Curtains Direct?
We offer curtain measuring (€25), rail/track/pole fitting (€35), curtain hanging (€25) and old curtain removal (€25) services. These prices are for the Dublin area. Outside Dublin, call-out charges are available upon request. We can also make matching tiebacks (€28), tassle tiebacks (€40), bespoke matching or contrast cushion covers @ €10 and hand-selected poles to suit your window and new curtains (just ask).
How long have you been in business?
We are a family-run enterprise who has been in the curtain and window treatment business for 35 years. We have loyal customers who return to us again and again and we hope to count you among our satisfied customers. Try out our direct service to get up to 50% off market rates for custom-made curtains. We know you'll love our service, our products and having our expertise work directly for you!